Refunds for failed Visa and Verve card transactions on other banks Automated Teller Machines and Point of Sale terminals have been suspended.
Fidelity Bank notified it customers in a mail sent out to them on Thursday.
The message read, “Kindly be informed that Interswitch has obtained approval from the Central Bank of Nigeria to suspend operations on its Dispute Management portal due to COVID-19 movement restrictions.
“Consequently, refunds for failed Visa and Verve card transactions on other banks ATMs and PoS terminals will not be processed until the suspension is lifted.
“We therefore advise that you use Fidelity Bank ATMs for your cash withdrawal and also, opt for online banking, NIBSS Instant Payment and instant banking in making payments instead of POS during this period.
“Please note that this does not apply to Mastercard transactions.”