Premium Customers of British Airways (BA) flying from Nnamdi Azikwe International Airport, Abuja will be treated to kingship reception before departure, courtesy of Strong ground Delivery Services Enterprise (SDS) lounge services, which has provided a world-class lounge for BA passengers.
SDS is a Nigeria registered company that specializes in the provision of world-class hospitality lounge services both within and outside the Nigeria aviation industry.The newly set up lounge is a replica of one at Murtala Mohammed International Airport, Lagos, in which a tired and exhausted BA premium customers are treated to assorted cuisine and pleasure.
British Airways Customer Service Duty Manager (Abuja), Jide Oladoye, said BA customers deserve royal treatment. “They deserve it, and today marks a turning point for our customers; particularly our premium customers. Definitely our customers are going to relate with this experience. For a while now, they had wanted great experience in our lounge. This is just the beginning, because by the time we moved to the new terminal, I’m sure we are going to even do better than what we are having here today,” Oladoye said.
Federal Airport Authority Nigeria (FAAN) Regional Manager, Mohammed Sanni, said SDS lounge is the best of its kind.
“This is a well-furnished and equipped lounge. We pray they moved to the new terminal where you will see a more improved facility customers can enjoy. We have always insisted on the need to improve our facilities from time to time, for the comfort of our passengers. With this development, I’m not surprised it has queued in into our plans,” Sanni said.
FAAN Chief Security Officer, Abuja international airport, Mohammed Tijani Yakassa, lauded the initiative. “It’s a good innovation. I’m really impressed with the way they changed the pattern of the Lounge. Initially, the Lounge was not as large as we have it now. The way it’s transformed now is very interesting. They have done a good innovative job here,” he said.
BA Global Lounge Manager, Lukasz Wyrzykowski, expressed satisfaction with the newly commissioned lounge under the management of SDS. “In Nigeria, we have our lounge in Lagos at the international airport and in Abuja. I’m impressed with what I see here today. The lounge is beautiful. We have been operating in Abuja for about twenty years now. We operates a daily flight, we operates first class. Therefore, we have many customers, who expect to have a lounge before they go on board of our aircraft. We are working with SDS; we refurbished it to a very high standard. We have got beautiful furniture, we improve our catering proposition so that customers can enjoy; have something to eat before they go on board the flight; they can have a drink, they can have some wine, coffee and they have a selection of foods”.
“We have a real working partnership with the SDS in Abuja. They helped us to developed the Lounge .I have seen the two terminals and I’m happy they are looking great. At some point we will move to the new terminal and this will be massive improvement for our customers “, Lukasz said.