By Nkem Osuagwu
Dana air is giving out 900 free return tickets, upgrade to Gold membership for its Dana Miles Silver members and other surprise packages to its customers as it marks nine years of operations in Nigeria.
The airline said it has come far, “creating an exemplary model and setting the standards for a sustainable and efficient airline operation in Nigeria since commencing flight operations on November 10, 2008.
“We are also proud to have flown over 2.7 million passengers in the last 9 years of our operation and the fact that our on-time performance, world-class in-flight service and customer-centric innovations are still unrivaled. This is testament to our obvious passion to keep flying high and offering the best of air transport in the industry, according to Obi Mbanuzuo, the airline’s Chief Operating Officer / Accountable Manager.
“Our commitment to supporting our ‘own’ while still encouraging professionalism and growth in the Nigerian aviation industry, has led to our recruitment and constant training of Nigerian pilots. We are proud of our contribution to the industry and we thank the regulators for being supportive of our efforts in this regard.
“We also took our safety standards a notch higher with our membership of the International Air Transport Association and as per from the regulators and considering the number of flights we operate daily, we have not disappointed our guests. Our goal isn’t to improve on what has been achieved, but to totally surpass it.
“In terms of customer satisfaction, we have raised the bar of our customer service with our newly introduced unit – The Special Service Unit, made up of highly trained staffs to attend to urgent needs of our guests on ground Lagos, Abuja and Uyo airports. And for our digital guests who love to avoid the queues, our self check-in at MMA2, the first of its kind at the terminal is serving their purpose. We are also taking our guests the ‘cashless way’ with our ‘pay with Dana Miles’ initiative and we have created multiple channels for our guests to be able to reach and interact with us daily, he further said
Dana Air, he said was selected for an airline partnership with the Imo state government to provide jobs for the people of the state, boost commercial activities and diversify the economy of the state. Only our commitment towards maintaining our operational efficiency could have given us the edge for such partnership and we have commenced strategic plans to cover even more eastern routes, while strengthening and providing options in our expansion drive to other parts of the country. This is also part of the desire of the Imo State Government, to open the Eastern part of Nigeria; to further business opportunities, connectivity and maintain its position as the commercial hub of Nigeria.
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